PRIVACY POLICY
This Privacy Policy was last updated in June 2020.
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INTRODUCTION:
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This is an electronic Privacy Policy and does not require any physical, electronic or digital signature. This Privacy Policy is subject to change whenever required without any notifications. When we talk about 'Personal Information' in this Privacy Policy, we are talking both about Device Information and Order Information. To make sure you are aware of any changes or updates, visit this Privacy Policy page periodically. Please read this Privacy Policy in regard to information gathering and dissemination practices. If you do not agree then please do not use or access this website.
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COLLECTION OF PERSONAL AND OTHER IDENTIFIABLE INFORMATION:
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We value the trust you place in us. And hence we insist upon the highest standards for secure transactions and customer information privacy. This Privacy Policy describes how your Personal Information is collected, used and shared when you visit or make purchases from www.neosonline.shop. Personal Information is collected and used to uniquely identify or contact you being you as a customer, user or the seller. Personal Information for the purpose of this Privacy Policy shall include, but not limited to:
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Your username along with your password
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Your name
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Your billing/shipping address
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Your telephone/mobile number
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Your email ID
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Your date of birth
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Your gender
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Information regarding your transactions on this website (including sales or purchase history)
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Your financial information such as bank account information or credit card or debit card or other payment instrument details.
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Internet Protocol Address
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Any other items of 'sensitive personal data or information' as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000
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Identification code of your communication device which you use to access the Website or otherwise deal with any www.neosonline.shop entity. ​​​
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USE OF YOUR PROFILE DATA AND INFORMATION:
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When you Sign Up with your name, email, phone number, shipping address, gender, your image, etc. or Log In through Facebook or Google to purchase, comment and participate in the NEOS Forum, your personal data/information provided during such relevant activities are kept private within our limit. However, when you participate in activities like placing a comment or participating in the NEOS Forum directly or via third party social networking like Facebook/Google login, there is full accessibility of all your data provided to those third party social networking channels. Therefore, please understand that when you Log In with www.neosonline.shop, you are not anonymous to us. We also collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. We may collect information about your computer, including where available your IP address, operating system and browser type for system administration and to report aggregate information to our advertisers. We may also collect such information from your Facebook friends and other Facebook users who use our service. This is statistical data about our users' browsing actions and patterns and does not identify any individual. Please note that our advertisers may also use cookies, over which we have no control.
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YOU CONFIRM TO www.neosonline.shop THAT:
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When you Sign Up at www.neosonline.shop, you confirm that the Personal Information you provide to www.neosonline.shop is authenticated periodically and that, we can use your Personal Information during Order Information that we collect generally to fulfill any orders placed by you through this website, including processing your payment information, the arrangement of the orders for shipment and providing you with invoices/order confirmations. Moreover, the Order Information is used for the following:
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To communicate with you
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Screen the placed confirmed orders for potential risk or fraud
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Mail you our newsletters, offers or advertising relating to our products or services
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Helping us get better through receiving the Customer Service Requests
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Improve by generally understanding the optimization of our customers/guests who visit www.neosonline.shop to generate analytics upon how our customers browse and interact with the website www.neosonline.shop
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Assess the success of our digital marketing and advertising campaigns
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SHARING AND DISCLOSURE OF YOUR PERSONAL INFORMATION:
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store. We also use Google Analytics to help us understand how our customers use this website. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
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ADVERTISEMENTS ON www.neosonline.shop:
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As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
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LINKS TO THIRD PARTY WEBSITES:
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To ensure better business and encompass a wider range of customers, www.neosonline.shop is integrated with its Facebook page (www.facebook.com/neosonline.shop) and Instagram profile (www.instagram.com/neosonline.shop). This integration helps us to stay connected with our customers who login via a third party website like that of Facebook and Google or who messages us in our social profiles. There is the utmost possibility to get connected to your Personal Information which we use for product marketing and advertisements. Links to third-party advertisements, third-party websites or any third-party electronic communication service may be provided on this website which is operated by third parties and is not controlled by or affiliated to or associated with www.neosonline.shop unless expressly specified on this website. www.neosonline.shop is not responsible for any form of transmission, whatsoever received by you from any third party website. Accordingly, www.neosonline.shop does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such third party websites, nor does www.neosonline.shop control or guarantee the accuracy, integrity or quality of the information, data text, software, music, sound, photographs, graphics, videos, messages or other materials available on such third party websites. The inclusion or exclusion does not imply any endorsement by www.neosonline.shop of the third-party websites, the website's provider or the information on the website. The information provided by you to such third party websites shall be governed in accordance with the privacy policies of such third-party websites and it is recommended that you review the privacy policy of such third party websites prior to using such websites.
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SECURITY AND RETENTION:
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When you place an order through this website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
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USER DISCRETION AND OPT-OUT:
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You can opt-out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.
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REGARDING GRIEVANCE:
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For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at contact@neosonline.shop with the subject line 'Grievance' or call us at +91-7099 00 1451.